KSB Telesound technicians have been certified in installation, configuration, maintenance, and troubleshooting the XTS and Telenium IP systems.
The comprehensive training consists of:
- Hardware system configuration on a card-by-card description including all add-on components for the entire product line
- Coverage of common system functions, system programming methods, cost control features, call forwarding functions, call transferring, leading digit routing, voice processing integration, OHVO - Off Hook Voice Over, directory dial, call coverage, Centrex compatibility, speed dialing, conferencing, call distribution, caller ID-based call routing
- System overview of the installation, programming strategy, system timers, system features options, CO line attributes, station programming attributes, and uploading and downloading the database file
- Advanced system programming functions including toll restrictions using Allow and Deny tables, ICLID installation, theory and programming, DID installation, theory, and programming, LCR programming, UCD/ACD theory and programming, T1 installation, theory, and programming, voicemail integration settings, system troubleshooting, upload and download the database file transfer, and remote troubleshooting using CONFIG and ETRACE commands.