It starts with the StarBox, a super-reliable, solid-state, fanless on-premise PBX. The StarBox 2200 phone model supports up to 100 extensions with 30 days of unlimited voicemail. Whether you are using a cable, DSL or T1 Internet connection this phone system provides powerful and unique calling features, voice menus, ring groups and call queues.
The StarBox offers hundreds of features, including many exclusive and upgraded capabilities. One of the most popular features is Star2Star's advanced version of call forwarding with a Find-Me/Follow-Me option where your office phone can ring at branch locations while also ringing your cell phone, home phone or even a laptop softphone.
The Star2Star web-based advanced settings menu allows you to quickly build multi-layer automated attendant menus and setup ring groups, customer service queues, paging, and even customize your music on hold. Extensions can be tailored to allow or prohibit certain activities such as international calling or outbound calling. Users can set up their own speed dial, call forwarding, Find-Me/Follow-Me, voice mail options, call blocking and an "operator" designation if they are unavailable to answer a call. Plus, the latest company directory is always just a click away as a printout. We can even have your voice prompt professionally recorded if you wish. You can also keep your old number.
Because our PBX and our Service are designed from the ground up for business we include support for multiple locations, remote "home office" extensions, directory listing, 911, fax machines, burglar alarms and credit card machines.
Star2Star monitors the quality of your phone calls from end-to-end around the clock at our Network Operating Center (NOC) with our StarWatch Monitoring technology and 24 hour support staff. Because we have an end-to-end solution we are able to provide a higher quality compression and get 250% more calls on your Internet connection than other solutions. The same compression together with other benefits of our integrated approach enable us to deliver superior call quality which sounds as good or even better than traditional phone service.
We recognize the inherent difficulty in providing a quality solution over the Internet when so many things could go wrong and effect call quality. This is the reason that many PBX vendors use a bait and switch approach and try to sell you a new phone system using old fashioned phone service or expensive T1 lines.
Our response to this is to match each and every vulnerability of Internet phone service with an architecture that not only solves the problem but provides an even better solution than traditional phone service. We have created a 6-way backup called StarBackup that leverages the StarWatch Monitoring system to determine if there is a system fault anywhere in the call path. The StarBox 2200 and the calling infrastructure in our data center automatically have 6 ways to independently provide backup service in the event your network or equipment or even your entire facility becomes unavailable. The StarBackup Automatic 6-way Backup System works so well that we are the only Internet phone solution provider to guarantee 99.9% reliability over a Business DSL or Business Cable broadband Internet connection.
The cost of our phone service is half of a typical business phone bill. In fact even after buying all new phone equipment most customers spend less money from the very first month for the phone system and phone service than they have been paying the traditional phone company for the service alone. Our competitors all have chosen to architect their solution to be on average twice as expensive as the combined system and service cost of Star2Star. This PBX has all of the features you would expect in a business grade PBX and supports a 100 extensions office. Our monthly service fees are half of that offered by the traditional phone company. Unlike many hosted PBX providers or PBX manufacturers that do not also provide the Internet phone service we control both ends of the call path and in most cases we can provide superior quality and unmatched reliability without the high cost of a T1 connection.
