What would happen to your business if your phone system was out for an hour? A day? A week? With Star2Star, you’ll never have to find out. Every Star2Star system automatically monitors itself and reports potential problems to our support center. These problems may be as simple as an unplugged phone or as serious as a power outage or lightning strike.
Our exclusive automatic backup and failover protection features make sure that your business will always be able to receive incoming calls, even if your business loses power or Internet connectivity. We protect your business with these reliability features:
- Disaster Recovery
- Analog Line Backup
- Redundant Data Centers
- Redundant Phone Carriers
- Redundant Internet Connections
- 24 x 7 x 365 Proactive Support
- Next Day Parts Replacement
In many cases, our support staff knows about problems before our customers do. If the problem is at our end, we will initiate steps to remedy the problem. If the problem is a bad phone or StarBox, we’ll arrange to ship a replacement unit out as soon as possible, often the same day. When a component needs to be replaced, we ship one out overnight express, at no charge to the customer. We even provide a prepaid return carton for the defective item.